How can you help?
At Kopano, we need someone who enjoys helping our customers and partners sort out problems they have encountered with Kopano software.
The support and professional services team is responsible for tasks such as customer support by email, our portal and telephone, analysis of problems on server and client. Also included are product knowledge creation (including writing documentation), server and customer system checks, deployments and migrations and testing our software by reproducing issues together with the testing department.
The challenges you will face
You play an essential role in the communication with our customers and partners. Depending on their experience level, you’ll work together with them to figure out what ‘it does not work’ means, all the way up to the level where there is a connection problem with one specific client on one particular operating system, or perform a deeper analysis of performance issues in a complex environment.
You are the interface between the customer and the QA and development team, where you will translate the problems and requirements into bug reports and feature requests, ready to be processed. You will ensure the customer, the technical teams and your own team is kept up to date on the status of the requests.