Support & professional services engineer

24-40 h/week | Delft

  • Education: higher education level
  • Experience: 1-3 years
  • Salary: € 32,000 - € 40,000 (fulltime employment)

How can you help?

At Kopano, we need someone who enjoys helping our customers and partners sort out problems they have encountered with Kopano software.

The support and professional services team is responsible for tasks such as customer support by email, our portal and telephone, analysis of problems on server and client. Also included are product knowledge creation (including writing documentation), server and customer system checks, deployments and migrations and testing our software by reproducing issues together with the testing department.

The challenges you will face

You play an essential role in the communication with our customers and partners. Depending on their experience level, you’ll work together with them to figure out what ‘it does not work’ means, all the way up to the level where there is a connection problem with one specific client on one particular operating system, or perform a deeper analysis of performance issues in a complex environment. You are the interface between the customer and the QA and development team, where you will translate the problems and requirements into bug reports and feature requests, ready to be processed. You will ensure the customer, the technical teams and your own team is kept up to date on the status of the requests.

What does a typical day look like?

Can you make the difference?

  • Yes, if you have great analytical skills;
  • Yes, if you don’t stop searching until you’ve found the source for the problem;
  • Yes, if you have experience with Linux on the command line;
  • Yes, if you have good oral and written communication skills, English is a must, together with one of Dutch or German;
  • Yes, if you have experience with networking technologies such as HTTP, IMAP, SMTP and DNS.
  • No, if you cannot combine being a team worker with diving into your tasks on your own;
  • No, if you are not able to share your knowledge with others in written or spoken form;
  • No, if you don’t ask for help when you need it.

What's in it for you?

  • A market conform salary, depending on your skill and experience level
  • A good work/life balance, possibility to work from home a few days a week
  • Opportunities for personal development and growth
  • Secondary benefits such as holiday pay, 24 paid holidays, travel expenses, contributions to retirement funds
  • Many other things (often organized by colleagues!), like team events, sports activities and LAN parties

Who are we?

We are Kopano, an open source software vendor with over 10 years of experience in email and communications. Since communications in the business world these days is more than just email, we are bringing various communication technologies together in a single platform.

Our young and dynamic teams are situated in The Netherlands and in Germany. From these offices, we work together with hundreds of partners to serve thousands of customers worldwide, as well as with many worldwide experts in the field of open source development and various Linux communities.

Heleen van Beek

Human Resources & Finance

Interested?

Send an email to Heleen van Beek with your motivation letter and CV! Do you have questions? Feel free to schedule a personal talk!