Depending on the product, the edition and the size of your subscription, it includes a certain number of support blocks. As a customer you can contact our support directly. As a partner you can do this on behalf of your customer.
Your license key contains a Support ID number (SIN). If you do not open your support case directly via our portal, our support engineer needs the SIN to help you. You can reach our support by e-mail to .
If you purchased your subscription at one of our partners, we recommend you contact them in case of support questions. These experts should know your setup best.