Your Kopano subscription comes with professional support.
Depending on the type of subscription you have different support options, as shown in the table below.
You purchased your subscription at one of our partners. These experts should know your setup best, so we recommend you to contact them in case of support questions. You, or the partner (on your behalf) can open support tickets at the Kopano support team. If an issue turns out to be a reproducible bug in the latest version of the software, no support block will be charged.
Please contact our email@example.com if additional support-blocks are required!
If you do not have a paid Kopano subscription we’re not leaving you out in the cold. Check out the documentation, our knowledge base or ask your question on the forum!
Support time is charged in 30 minute increments. Each block of 30 minutes represents a support block (outlined in the table above). If it takes more than 30 and less than 61 minutes to resolve your question, 2 support blocks will be charged.
When a reported issue turns out to be a bug which can be reproduced in the latest version of our officially supported software versions, no support blocks will be charged at Kopano’s discretion.
You purchased your subscription at one of our partners. Your partner is the expert on the Kopano software and also knows your environment best. We therefore recommend that you contact them when you have support questions, they may be able to resolve the issue without reaching out the Kopano support team. If required, your partner can open a support ticket at Kopano support on your behalf.
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